Dunkin' Donuts

Reviews about Dunkin' Donuts

• 2 / 5

  By Chris Purple
  Based on multiple occurrences of not receiving all the items I ordered and paid for, receiving sugar in a coffee in which I only ordered cream, and waits of up to 30-40 minutes in the drive-thru line; I sincerely recommend anyone to drive two minutes down the street to the other Dunkin Donuts. You will receive much better service at this location.
  May 13, 2017
• 1 / 5

  By Dominic Wu
  Visiting the east coast, we thought we had to try out DD at least once. Boy were we wrong. I been to a Walmart with staff more knowledgeable staff about their offerings. The DD staff at this location could not answer a simple question as to how much more does a deluxe dozen cost and just repeat verbatim what is already posted on the menu above the wall which states "there is extra up charge". Without certainty of knowing the total, we decided to keep it simple and ordered two dozens of the classics with a posted price. As the donuts are being packed, out of curiosity, I asked if their dozen were baker's dozen. I get a confused facial expression and was told that their dozens are twelve but they are baked fresh at the restaurant. Okay... Good to know. We took our two boxes of donuts and left to go back to our hotel. When we got back to the hotel and ready to enjoy the yummy freshly baked donuts, we found out the hard way that DD dozen actually means 9 in one box and 10 in the other box. Imagine the disappointment when we had 18 people to feed breakfast to. Luckily each person got to experience one DD donuts, and it was not bad, but I'm not sure if I would ever see the DD brand and want to have another one again based on this first and truly negative customer experience, not to mention a total failure to delight a first time visiting tourist customer. At best, the staff did not know how to count, at worst, they decided to take advantage of tourists that they don't think will see again, for a gain of 5 donuts, really? How does that help their job and their store's reputation in the days of internet and social media? Truly sad day for the DD brand.
  August 27, 2016